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12.4. Contact Us

Our Contact Us page is full of helpful tips:
geocaching.com/contact

Groundspeak receives thousands of email messages each week. If you have a question, comment or suggestion for us, please feel free to email contact@geocaching.com or Submit a Request using the link on the left side of this page. When you do, please remember to include all relevant information in your inquiry so we can properly respond to your email.

Whenever possible, please use the email address associated with your username to contact Groundspeak.

Helpful information to include:

1. For questions regarding membership payments, include your order number or transaction ID.
2. For questions regarding website issues, include the specific URL and provide as much detail as possible.
3. For questions regarding trackable items, include the item's tracking code.
4. For questions regarding geocaches, include the GC Code.