Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.
Fill this form with your Geocaching account information.
01. My account
Change/update email address
https://geocaching.com/help/index.php?pg=kb.page&id=364
Change password
https://geocaching.com/help/index.php?pg=kb.page&id=111
Username/password not working
https://geocaching.com/help/index.php?pg=kb.page&id=367
Not receiving email
https://geocaching.com/help/index.php?pg=kb.page&id=94
Cancel Auto-renewal/ subscription
https://geocaching.com/help/index.php?pg=kb.page&id=734
Validate account
https://geocaching.com/help/index.php?pg=kb.page&id=116
Signed up with Facebook; need password
https://geocaching.com/help/index.php?pg=kb.page&id=367
Disable account
https://geocaching.com/help/index.php?pg=kb.page&id=102
Permanent account deletion
https://geocaching.com/help/index.php?pg=kb.page&id=966
Newsletter preferences
https://geocaching.com/help/index.php?pg=kb.page&id=104
Change home coordinates
https://geocaching.com/help/index.php?pg=kb.page&id=108
02. Payments/cancellations
Cancel Auto-renewal/ subscription
https://geocaching.com/help/index.php?pg=kb.page&id=734
Request a refund
https://geocaching.com/help/index.php?pg=kb.page&id=192
Still Basic after upgrade to Premium
https://geocaching.com/help/index.php?pg=kb.page&id=913
Why did I receive an email to “Update Billing Information”
https://geocaching.com/help/index.php?pg=kb.page&id=613
03. Geocaching® app and GPS
Report a bug - Geocaching app
https://geocaching.com/help/index.php?kb.page&id=965
Cancel Premium via Google/iTunes
https://geocaching.com/help/index.php?pg=kb.page&id=734
Create/delete offline Lists
https://geocaching.com/help/index.php?pg=kb.page&id=817
Get started with Geocaching® app
https://geocaching.com/help/index.php?pg=kb.page&id=437
Download geocaches to GPS device
https://geocaching.com/help/index.php?pg=kb.page&id=532
GPS Customer Service
https://geocaching.com/help/index.php?pg=kb.page&id=586
Other
https://geocaching.com/help/index.php?pg=kb.page&id=93
04. Premium membership features
Instant notifications
https://geocaching.com/help/index.php?pg=kb.page&id=184
Create a Pocket Query
https://geocaching.com/help/index.php?pg=kb.page&id=118
Pocket Query filters
https://geocaching.com/help/index.php?pg=kb.page&id=261
Lists
https://geocaching.com/help/index.php?pg=kb.page&id=283
Offline maps
https://geocaching.com/help/index.php?pg=kb.page&id=818
Other
https://geocaching.com/help/index.php?pg=kb.page&id=93
05. Trackables
How to log a trackable
https://geocaching.com/help/index.php?pg=kb.page&id=151
Missing trackable
https://geocaching.com/help/index.php?pg=kb.page&id=397
Need activation code
https://geocaching.com/help/index.php?pg=kb.page&id=158
Adoption
https://geocaching.com/help/index.php?pg=kb.page&id=249
Custom trackable
https://geocaching.com/help/index.php?pg=kb.page&id=828
06. Souvenirs
Didn't get souvenir
https://geocaching.com/help/index.php?pg=kb.page&id=453
List of souvenirs
https://geocaching.com/help/index.php?pg=kb.page&id=792
07. Hide a geocache
Hiding my first cache
https://geocaching.com/help/admin.php?pg=kb.page&id=952
My geocache has not been reviewed
https://geocaching.com/help/index.php?pg=kb.page&id=77
Does my geocache meet commercial guidelines?
https://geocaching.com/help/index.php?pg=kb.page&id=475
Updating geocache coordinates
https://geocaching.com/help/index.php?pg=kb.page&id=61
Remove the Needs Maintenance icon
https://geocaching.com/help/index.php?pg=kb.page&id=404
My geocache needs to be archived
https://geocaching.com/help/index.php?pg=kb.page&id=56
Geocache adoption
https://geocaching.com/help/index.php?pg=kb.page&id=54
08. Find a geocache
Search for a cache
https://geocaching.com/help/index.php?pg=kb.page&id=649
How do I log my first geocache find?
https://geocaching.com/help/index.php?pg=kb.page&id=533
How do I add a photo to my log?
https://geocaching.com/help/index.php?pg=kb.page&id=544
I found a geocache on private property
https://geocaching.com/help/index.php?pg=kb.page&id=431
I found a geocache that needs maintenance
https://geocaching.com/help/index.php?pg=kb.page&id=434
09. Appeals
Required Information for Appeal Submission
https://geocaching.com/help/index.php?pg=kb.page&id=476
Is This Geocache Publishable?
https://geocaching.com/help/index.php?pg=kb.page&id=78
Unable To Get in Touch With Reviewer
https://geocaching.com/help/index.php?pg=kb.page&id=74
Illegal Geocache Placement
https://geocaching.com/help/index.php?pg=kb.page&id=434
10. Business partnerships
GeoTours: A blend of tourism and adventure
https://geocaching.com/help/index.php?pg=kb.page&id=733
Promotions: Tangible, digital, measurable
https://geocaching.com/help/index.php?pg=kb.page&id=499
Public API
https://geocaching.com/help/index.php?pg=kb.page&id=735
11. Legal inquiries
Report a geocache on private property
https://geocaching.com/help/index.php?pg=kb.page&id=431
Copyright/ Trademark infringement inquiries
https://geocaching.com/help/index.php?pg=kb.page&id=14
Logo/Trademark use
https://geocaching.com/help/index.php?pg=kb.page&id=19
Cache page image/text usage
https://geocaching.com/help/index.php?pg=kb.page&id=578
Land Manager/ Law upgrade
https://geocaching.com/help/index.php?pg=kb.page&id=266
Digital Services Act
https://geocaching.com/help/index.php?pg=kb.page&id=980
13. Geocaching HQ visits
HQ Visits
https://geocaching.com/help/index.php?pg=kb.page&id=637
Geocaching HQ Visit
https://geocaching.com/help/index.php?pg=kb.page&id=637
15. Events
Mega-Events
https://geocaching.com/help/index.php?pg=kb.page&id=86
Donations
https://geocaching.com/help/index.php?pg=kb.page&id=585
Other Events
https://geocaching.com/help/index.php?pg=kb.page&id=454
16. Geocacher disagreement
Geocacher disagreement
https://geocaching.com/help/index.php?pg=kb.page&id=483
Log deletion
https://geocaching.com/help/index.php?pg=kb.page&id=482
Blocking other geocachers from your profile
https://geocaching.com/help/index.php?pg=kb.page&id=610
Other
https://geocaching.com/help/index.php?pg=kb.page&id=483
17. Waymarking / Wherigo / Benchmarking
Waymarking
https://geocaching.com/help/index.php?pg=kb.page&id=738
Wherigo
https://geocaching.com/help/index.php?pg=kb.page&id=172
Benchmarking
https://geocaching.com/help/index.php?pg=kb.page&id=92
18. Bug reporting
Report a Bug
https://geocaching.com/help/index.php?pg=kb.page&id=254
20. Privacy Rights
Deletion request
https://www.geocaching.com/help/index.php?pg=kb.page&id=942
Do not sell my info
https://www.geocaching.com/help/index.php?pg=kb.page&id=943
GDPR request
https://www.geocaching.com/help/index.php?pg=kb.page&id=944
General
https://www.geocaching.com/help/index.php?pg=kb.page&id=945
21. Adventure Lab
Find an Adventure Lab
https://www.geocaching.com/help/index.php?pg=kb.page&id=510
Adventure Lab caches in statistics
https://www.geocaching.com/help/index.php?pg=kb.page&id=948
Who can create an Adventure Lab
https://www.geocaching.com/help/index.php?pg=kb.page&id=949
Steps to create an Adventure Lab
https://www.geocaching.com/help/index.php?pg=kb.page&id=950
Adventure Lab guidelines
https://www.geocaching.com/help/index.php?pg=kb.page&id=928
Adventure Lab tips
https://www.geocaching.com/help/index.php?pg=kb.page&id=929