PayPal - Cancel a Subscription - Powered By Kayako SupportSuite

20 Nov 2009

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	PayPal - Cancel a Subscription

Solution It was cancelled. What do I do now?

PayPal will automatically cancel subscriptions if your credit or debit card information changes (i.e. the expiration date has changed). This only means that your renewing subscription via PayPal has been canceled. Your Premium Membership on geocaching.com has not been canceled.

If indeed your PayPal subscription is canceled, go to http://geocaching.com/subscribe to sign up for a new subscription. You can do this any time between now and the date of expiration of your Premium Membership. You will receive a notice by email when your account is due to expire.

How do I cancel it?

If you would like to cancel your subscription, you will need to log in to your PayPal account. A subscription can be canceled up until the day of the next scheduled payment.

To cancel an Active Subscription:

1. Log in to your PayPal account
2. Click on the History subtab
3. Choose the Subscriptions field from the Show drop-down menu
4. Check the From box and change the date back 2 years (or approximately the date you created your subscription)
5. Click Search
6. To view the details of a specific Subscription Creation, click Details in the Details column
7. At the bottom of this page, click Cancel Subscription
8. On the confirmation page, click Cancel Subscription again

Once you have canceled through Paypal your subscription you will continue to have access to your premium features until your Premium Membership reaches the expiration date. Thanks for the past support!

Article Details

Article ID:

314

Created On:

12 Jun 2008 02:47 PM